We unconditionally guarantee all unused or defective merchandise for 14 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange.
All items must be in the condition you received them with all hang tags attached and in the original box. Items that are abused, broken, used, washed or damaged may not be returned.
Your form of payment will be credited for the price of the item less the shipping unless the product is determined defective. Handmade products do have variations in size and style. This is a natural occurrence and the nature of handmade. No two designs will be exactly alike giving you a lasting one-of-a-kind product to treasure for years to come. If you are looking for specific dimensions on a product, please contact us before purchasing so we can assist in finding the right fit. The buyer is still responsible for return shipping if the item is being returned because it does not suite a buyer’s particular taste. The buyer is also responsible for ensuring the product is safely returned. We are not responsible for damaged or lost items during return transit. We are not responsible for returns outside of our return policy. If an item comes back to our warehouse outside of our return policy we will not refund the product. If you qualify for and apply the free shipping code and then return the items the original cost of shipping will be deducted from the return credit. Your credit will appear after we have received and processed your returned item through our return procedure.
Issue With An Order
Any issues with an order need to be reported within 14 days of the delivery date. We cannot help with issues outside of this window.
Product Representation
We do our best to accurately describe and photograph our products on our website. Please note, lighting as well as phone and computer screens vary. We will never achieve 100% accurate representation on a screen. Our baskets are made from grasses and other natural materials that vary in color. Color variations are to be expected. The buyer is still responsible for return shipping if the item is being returned because their interpretation is not an exact match to the photos on our site.
Please send returns to:
Roan Iris 107 S Church St, Grass Valley, CA 95945
IMPORTANT: Include your name, order number and reason for return – if this information is not included we will not be able to process the refund.
If you have further questions you may contact us at [email protected].
Discount Codes
Discount codes, sales, and promotions cannot be combined or applied to any previous or post purchases.
Special Orders
Any order with a quantity of 20 or more is considered a special order and FINAL SALE. It will not be eligible for cancellations, returns, exchanges or refunds.
As-Is and Sample Sale Items
All as-is items and sample items are FINAL SALE. They are not eligible for cancellations, returns, exchanges or refunds.
